Return & Exchanges

Customers can request a return or exchange within 30 days of receiving the item, and the refund will be made through the same method you used when paying.

Please note: Items marked "Final Sale" cannot be returned/exchanged.

Specials and promotional items are excluded and are still subject to our regular return/exchange policy.

Cancellation

We accept cancellations before the product is processed. If the order is cancelled at that time, you will receive a full refund.

If the product has already been shipped, unfortunately we will not be able to cancel the order.

Return/Exchange Conditions

All items must be returned in their original sales condition, not worn, washed or altered, and with all tags still attached.

All items must be returned with the original box.

All items must be returned in one package.

Return/Exchange Must Use the same service as the original shipment.

We only accept returns/exchanges to the country the order was originally shipped from, e.g. orders shipped to the USA must be returned from the USA

Customized items cannot be returned.

Unfortunately, returns/exchanges are not free of charge (import and shipping costs will be at your expense).

For hygiene reasons, underwear, some jewelry, makeup and skin care products are not returnable. Swim trunks and swimsuits can only be returned if the sanitary liner is intact.

Of course, any defective items can be returned.

We reserve the right not to accept any returns/exchanges if the product shows signs of wear or has been used or altered from its original condition.

If we refuse your refund/exchange, we will notify you; you can choose to have the product returned to you at your own expense.

How do I return an item or my entire order?

Steps 1: Please contact our customer service team and provide the following information to start the return process:

Order number

Proof of purchase

Video or photo of the defective product

Step 2: Return your receipt along with the item in the original packaging.

Step 3: Complete all three copies of the Return Proforma Invoice form. Place all copies in a clear envelope and attach it to the package, but do not seal it. These documents are required for customs, so please be sure to complete all three copies.

Step 4: Hand the package to the courier, who will close the package tightly after inspecting the returned shipment.

Refunds

In case of returns, refunds will be refunded to the original form of payment. Luxury Bags does not refund shipping costs on returns.

Once your package arrives at us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, we will return the package to you at our expense. Once your return is accepted, a refund will be issued and you will receive a confirmation email.

Return/Exchange Address

No. 153, Zhujiang East Road, Zhujiang New Town, Tianhe District, Guangzhou, China
Postal Code: 510620

We can support you in the following ways:

Email: g3206227x@Outlook.com

Service phone: +44 7354233231

We strive to respond to your questions within 24 hours.

Customer service chat hours:

Monday - Sunday: 0:00am - 24:00pm